Refund policy
Returns & Refunds
At Izi & Al Baby, we take great care to carefully pack and check each order before dispatch.
Change of mind
We do not accept returns or offer refunds for change of mind, including where an item is no longer required or was purchased in error.
Faulty or incorrect items
If you receive an item that is faulty, damaged, or incorrect, please contact us at iziandalbaby@gmail.com as soon as possible with your order number and photos of the issue.
We will assess the matter and offer a replacement, repair, or refund where required
Return conditions (where applicable)
To be eligible for a return due to a fault or incorrect item, the item must be:
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unused
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in original condition
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with original packaging where reasonably possible
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accompanied by proof of purchase
Returns that do not meet these conditions may not be accepted.
Sale items & gift cards
Sale items and gift cards are non-refundable, except where required by consumer law.
Delivery
All parcels are sent with Authority to Leave unless otherwise specified. Please ensure a secure delivery address is provided. Once a parcel has been delivered to the address supplied, responsibility for the parcel passes to the recipient, except where required by law.
Contact
For any questions regarding your order or returns, please get in touch with us via our contact page or iziandalbaby@gmail.com